Comments on: The lessons of QVC vs Donn Edwards

By: Jack G

Jack G — Tue, 09 Mar 2010 11:02:47 +0000

My parents walked into this trap and I need to get them out… Any advice? I just don’t have the time or money to fund a case like Donn’s. These people just won’t stop…

By: Errol N

Errol N — Mon, 01 Mar 2010 15:01:43 +0000

About 3 weeks ago, I too was seduced to a presentation. The telemarketer who called me assured me that this was not timeshare. I even asked if the presentation would be held at 28 Guildford Road…she said No. On the morning of the presentation I was called by QVC and was given directions to the venue… and Yes it was at 28 Guilford Road!! Anyway as I had put aside the morning for this purpose.. I decided to attend. When I walked in I once again asked if this was timeshare or anything to do with vacations. Again the answer was No! Before the presentation started, the QVC presenter named the prizes that were on offer. Only 15 or so people or so had been invited for the day so we were guaranteed of winning today…and one of us would win the car.
I won a midweek break and I quite frankly believe that that was what everybody won.

After the presentation, we sat with the various sales people. I had no intention of buying and definately no intention of buying on the day.
Somehow though the sales guy made good sense and I decided that I would buy. I did not want my partner to know that I was buying so made arrangement to contact the sales consultant later.

Good thing I did. I researched QVC and availablity on HelloPeter and decided that I would not be going thru with this. Now that I have heard of Donn’s experience, I never want to hear from them ever again.

By: Lessons on libel: South African blogger sued for defamation | Internet Filtering Monitor

Tue, 17 Mar 2009 19:56:29 +0000

[...] as a case against all bloggers in South Africa rather than just a personal attack. According to Guy McLaren: QVC’s attack on Donn was interpreted as an attack on Blogging. Now most bloggers have at least 4 [...]

By: Phumlani Diko

Phumlani Diko — Mon, 26 Jan 2009 09:26:46 +0000

The most proactive and decent act for the MD would be to buy a car, secondly apologise for the inconsistances in the whole scundal and obvious train your sales team not to lie, misrepresent the content or over sell.

Other the whole exersize will fuel bad publicity, attract unneccessary legal cost which might still lead the the sum still needing to be paid.

By: Global Voices Online » Lessons on libel: South African blogger sued for defamation

Sun, 11 Jan 2009 10:20:26 +0000

By: Wizzard

Wizzard — Sat, 03 Jan 2009 20:48:08 +0000

Timeshare is one form of business that do not receive any of my money – simply because they have to resort to deceit to sell their ’services’.

If the institutors of the lawsuit had any decency, they would drop the legal proceedings, apologize to the blogger and compensate him financially.

But, I doubt that they would.
We are engulfed by a sea of false advertising and false promises, and our judicial system seems indifferent.
Even the ASA don’t answer emails reporting advertising fraud.

By: Douglas

Douglas — Mon, 22 Dec 2008 05:11:39 +0000

Absolutley unf*****ing believable.

By: Stii

Stii — Wed, 10 Dec 2008 09:10:01 +0000

"At this point if I were the MD of QVC, I would have gone out and bought Donn a car. I would have apologised publically and I would have ensured that the telesales team were instructed never to lie to a potential customer again." Dude, if they'd done this it would have turned the bad publicity from Donn into the most brilliant PR money could buy! But, ja, they screwed it up. Stiis last blog post..Mob rules - Taxi protest in Cape Town

By: Rox

Rox — Wed, 10 Dec 2008 08:41:53 +0000

Brilliant post, Guy. This whole QVC drama has really been interesting, and a huge lesson for corporate companies to learn about customer service. One can only hope that QVC retreat with their tails between their legs and their reputation in shatters, and that similar 'ventures' think their operations through a little more carefully. But... from what we have seen of this company, they don't seem like the type to admit defeat too easily. I just don't see how they could possibly win on any levels, the whole thing has blown up in their faces so hugely. Roxs last blog post..This International Human Rights Day…